Senior UX Strategist

  • Product Innovation
  • Amsterdam, Nederland

Senior UX Strategist

THIS IS YOUR JOB

In a nutshell: you passionately research how to improve and optimize the user experience of Effectory’s clients and users. We currently have three Product designers and they focus on various parts of our platform that enables employee listening. As our UX Strategist you have the job to oversee the entire platform and research and design a UX strategy aimed towards an engaging and impactful user experience across parts.  

What are the solutions that you will be working on? 

You focus on the ‘My Effectory’ platform. This contains all our feedback solutions that companies use to send out surveys, gather results and implement change (our customers range from 500 to 500.000 employees). It is our ambition to move towards a self-service platform, but we are not there yet. This transformation is going to be your main challenge.  

Our products are used by more than 1 million users per year with different roles, goals, and walks of life. You will be working on creating a 'self-service’ flow throughout the platform, which includes tasks from sharing data, organizational mapping and creating surveys to viewing, learning and acting on insights. It's up to you to research needs, experiences and issues and to design a UX strategy that will inspire and facilitate our three Product designers in their domain and feature designs. 

Tasks / responsibilities

  • We expect you to guard the overall user strategy and ensure consistency between the various solutions and features that encompass our platform - together with our Product designers. 
  • You gather user insights through research feeding your ongoing exploration into different approaches to solve end-users' problems.  
  • You are no stranger to analyzing user data, conducting interviews with users and stakeholders, and organizing and facilitating workshops, usability tests and/or design sprints. 
  • When needed you can create user flows, prototypes and wireframes etc. to present concepts and recommendations in a compelling and impactful way, getting stakeholders on board.  
  • You navigate the balance of customer needs, client objectives and the requirements of the products / solutions.  
  •  You conduct and support research into industry trends and competitive information among the designers.


This is your team

As our UX Strategist, you'll be part of Effectory's Product & Innovation Team, which is responsible for creating the future of feedback and making the means to listening available and fun for all. The team has a chief product, three Product designers, one Content (UX copy) strategist, three Product Owners, two Product analysts and three Product promotors (who take care of the internal and external knowledge about our solutions). You will also work closely with our Development Team, consisting of 5 Scrum-teams with 20 top-notch Developers.   


THE CLOSING DATE FOR THIS VACANCY IS: December 11, 2020

THIS IS YOU

You have a passion for cool and effective user-friendly products and have experience with setting up a UX strategy for preferably a SaaS product. Since you have been working in a similar role for – at least – the last 5 years, with lots of experience in conducting usability research and SCRUM, you are considered a senior in your field. You show natural authority in running the design process from set-up to delivery and can easily adapt in changing contexts and to different stakeholders, users, and colleagues. You are able to inspire your colleague designers to seeing the bigger picture and facilitate them in solving problems with new design ideas. You get your hands dirty when the situation requires: you know what it takes to make effective prototypes and wireframes (tools like Figma, Sketch, XD, Invision hold no secrets) and work as hard as anyone to improve the customer experience to the max. With your excellent communication skills, you manage to enthuse all involved in getting the best result possible. 


Preferably you speak both English and Dutch (at least one at native and the other at professional level). We require that you are already settled here in the Netherlands.


THIS IS US

Effectory – Europe’s leading feedback specialist – is a thriving company with more than 200 entrepreneurial, young and ambitious professionals who help big and medium-sized companies to collect feedback and ideas from their employees. Our mission is to work on making the working world better. Based in the center of Amsterdam, Munich and Cape Town, our multi-disciplinary and self-managing teams collaborate with more than 800 clients in ‘industries’ as varied as Retail, Production, Services and Non-Profit in over 70 countries.

Historically we have a strong foothold at the Dutch market which was our place of birth and we can't be stopped! To meet our growth ambition, we are determined to only hire eager and enthusiastic employees - both starters and experienced workers - who help infuse our business with even more energy.


THIS IS WHAT WE OFFER
Temporary changes while working remote:

  • Work from home enablement: We facilitate chairs, desk, screens and support.
  • Stay healthy & fit: online yoga, meditation & HIT classes.
  • A lot of fun initiatives to stay connected with each other.
  • Structural transparent and interactive company updates about where we stand, where we are going while give stages to teams and customers.
  • Online summer & winter school to work on your development.

Our normal package:

  • Working from our wonderful office in Amsterdam overlooking the canals (during breaks on our roof terrace or company boat).
  • Healthy lunches, special snacks and Friday drinks.
  • Annual celebration events such as our Christmas party, Rooftop party & the Big day.
  • Working at a self-managing organization means that you'll have the freedom to decide yourself how you want to reach your goals.
  • Working flexible: Able to work max 50% of your contract hours from home.
  • A mentor to guide you through the onboarding phase together with an inspiring on-boarding program and a lot of nice workshops (on & offline).
  • Extensive professional and personal development opportunities, on and off the job.
  • Laptop, screens & mobile phone.
  • A competitive salary and a fair piece of the profit-pie.


THIS IS HOW IT WORKS

1. You want this job: submit your application via the link below

2. We are intrigued: join a phone call to further introduce yourself and ask questions 

3. We all think it went well: we now meet live (or in a video call) to get to know each other a bit better 

4. We like each other even more: you meet potential team members and get a bit of a pleasant grilling 

5. We want to see you in action: you complete a case/assessment (if applicable)

6. The final hurdle: we agree on terms & conditions, we sign and you start!