Functional Application Manager

  • Support
  • Amsterdam, Netherlands

Functional Application Manager

Job description

- In this role you can speak mostly in Dutch (if you want)- 



In this role you are one of the most important people in the company! Without you we're not able to work with the applications that we need every day. 

You are responsible for maintaining the following applications: WFM, Zendesk, Nmbrs and Teleform. Besides that you will be the back-up for our Microsoft Dynamics CRM specialist, so you will get to know this application aswell. 


You make sure our people know how to make full use of applications. When we get stuck, you are the person we go to. The 1st and 2nd line incidents will reach you through the ticketing system. You have the skill and knowledge to solve these issues. If there is a major incident you will contact the supplier and together with them make sure it gets solved. If there are issues that keep coming back, then it is up to you to come up with a long-term solution. In this role you also pro-actively educate Effectory about applications by organizing workshops or creating user manuals. 



If technology was on Tinder, you would definitely swipe right. 

You love to work with applications like CRM Dynamics, Zendesk, WFM (Microsoft Project Online), Nmbrs and Office 365 (trust us, this is only the beginning). You stay updated on the latest trends and know how to excite us to use the solutions you discover. We are not looking for a senior specialist, but a good year of experience in the field will make the job more fun for you (and for us). You will be part of a small team called the Future Hub. They are looking for an extra set of hands to solve issues and ensure our software is the best it can be. So we are the best we can be.


You will keep in close contact with your colleagues as well as our IT suppliers. We are an international company and your great communication skills, in both Dutch and English, will make life easier for all involved. Last but not least, you are comfortable to work independently. Of course you are part of a team, but instead of managers, we have shared ambitions!



Effectory – Europe’s leading feedback specialist – is a thriving company with more than 200 entrepreneurial, young and ambitious professionals who help big and medium sized companies to collect feedback and ideas from their employees. Our mission is to work on making the working world better. Based in the center of Amsterdam, Munich and Cape Town, our multi-disciplinary and self-managing teams collaborate with more than 1000 clients in ‘industries’ as varied as Retail, Production, Services and Non-Profit in over 70 countries. 


Historically we have a strong foothold at the Dutch market which was our place of birth and we can't be stopped! To meet our growth ambition, we are determined to only hire eager and enthusiastic employees - both starters and experienced workers - who help infuse our business with even more energy.  



While working from our wonderful office overlooking the Amsterdam canals (Cultural Heritage), you'll have a front row seat in one of the most progressive thinking and mission driven companies -- but you won't be sitting still. After you are onboarded to fully grasp your role in fulfilling Effectory's mission, you can make use of extensive professional and personal development opportunities, on and off the job. And with hard work should come fun: Friday drinks, legendary office parties, our Annual Big Day, team sport initiatives like the 'Dam tot Dam'-run, our own boat to cruise the canals of Amsterdam and an organic lunch served daily. That, topped with a competitive salary and a fair piece of the profit-pie... need we say more?



1. You want this job: submit your application via the link below 

2. We are intrigued: join a phone call to further introduce yourself and ask questions 

3. We all think it went well: we now meet live to get to know each other a bit better 

4. We like each other even more: you meet potential team members and get a bit of a pleasant grilling 

5. We want to see you in action: you complete a case/assessment (if applicable) 

6. The final hurdle: we agree on terms & conditions, we sign and you start!