Customer Support Specialist & Office Coordinator

• Act as the primary point of contact for clients in the DACH region, providing exceptional customer support in German through different channels (phone, email, ticket system).
• Assist clients in effectively utilizing the Effectory platform, answering product-related inquiries, troubleshooting issues, and offering technical guidance.
• Collaborate closely with the global customer support team and local project assistant and client success team to escalate and resolve complex client issues promptly.

Office Coordination

• Oversee office operations, ensuring a welcoming and professional environment for visitors and colleagues.
• Manage inventory, organize trips for colleagues, food & beverage, office drinks, etc.
• Coordinate and organize office events, meetings, and workshops.

Project Administrative Support

• Assist in the setup and configuration of new client accounts on our SaaS platform, ensuring accurate onboarding and user access control.
• Support clients in creating surveys, collecting feedback data, and generating comprehensive reports.

• Bachelor's degree is preferred. 
• Previous experience (1-2 years) in German speaking customer support or client-facing roles is advantageous. 
• Strong organizational skills, with the ability to manage multiple tasks and deadlines simultaneously. 
• A technical aptitude for learning new systems. 
• Excellent communication skills, both written and verbal, in German and English is a must. 
• Exceptional problem-solving skills and a proactive attitude toward customer satisfaction. 
• Ability to work independently and collaboratively within a dynamic, fast-paced environment. 
• Strong attention to detail, ensuring accuracy in customer support and administrative tasks. 
• Proven ability to maintain confidentiality and handle sensitive information with integrity. 
• You are business proficient (CEFR: C2) in German (this is a must), fluent in English and preferably live in or around Munich. 

For this position it is required to be in the office regularly. Therefore, we are looking for a candidate who lives in or around Munich. 

THIS IS US 

Effectory is Europe’s leading employee feedback solution. With our platform, HR and management we collect employee feedback throughout the employee journey. This feedback is transformed into people analytics that informs strategies to boost productivity, engagement and retention. Built on 25 years’ experience, our 200 specialists in Amsterdam and Munich support more than 1,200 organizations in 110 countries. Now more than ever, HR is an integral part of business strategy, which is why our feedback solution is tailor-made for strategic HR. 

Effectory’s mission 

We are dedicated to improving the working world by giving employees a voice and making sure their feedback has an impact. Our experts work with HR teams and managers around the world, using employee feedback to overcome some of their biggest people-oriented challenges. From software engineers to HR specialists, every day Effectory’s people work to improve the working world, and we are looking for talented individuals who also want to be part of this mission. 

THIS IS WHAT WE OFFER 

• Competitive salary. 
• An annual bonus scheme.
• 30 holidays for FTEs, and flexible public holiday options.
• A fun and interactive onboarding program to get to know our company and some of your new colleagues.
• A learning budget to spend on your own personal development. We also provide extensive professional and personal development opportunities, and also organize yearly summer and winter schools.
• Budget to set up your home office.
• Yearly Body & Mind budget to spend on anything that energizes (or relaxes) you.
• Trips to Amsterdam for annual events, such as our Christmas party, summer party & the legendary Big Day.
• Additional monthly compensation for working from home.
• You get your birthday off work, and can also take a day to volunteer for a cause of your choice.

THIS IS HOW IT WORKS 

1. You want this job: submit your application via the link below (please submit your application in English)

2. We are intrigued: join a phone call to further introduce yourself and ask questions 

3. We all think it went well: we now meet live (or in a video call) to get to know each other a bit better 

4. We like each other even more: you meet potential team members and get a bit of a pleasant grilling 

5. We want to see you in action: you complete a case/assessment 

6. The final hurdle: we agree on terms & conditions, we sign and you start! 

#LI-Onsite